Refunds and cancellations

This policy explains when we top up an order, when we refund it, and how. It applies to every order placed on yoursocialboost.com, operated by Marko Vrtunić.

Refills. Social platforms remove some engagement over time. If the count on a delivered order drops within 30 days of delivery, we top it up to the amount you ordered, at no cost. To request a refill, email admin@yoursocialboost.com with your order number.

When you get a refund.

We cannot start your order, for example because the service is unavailable. Full refund.

We deliver only part of your order and cannot complete it. Refund of the undelivered part.

You cancel before we start work. Full refund, less the network fee for sending it.

When you don't.

The order was delivered in full and any drop happened after the 30-day refill window.

After you ordered, the link was made private, deleted, changed, or pointed at an account you don't control.

A platform removes engagement or restricts an account because of its own rules. See the Terms of Service on platform rules.

Payment problems. If you pay less than the order total, we ask you to send the difference; if it hasn't arrived within 24 hours, we refund what did arrive, less network fees. A payment that arrives after the 60-minute window has expired is refunded, less network fees, or applied to a new order at your choice.

How refunds are paid. Refunds are made in the coin you paid with to a wallet address you give us, for the US dollar amount of your order or of the undelivered part. The network fee for sending a refund is deducted from it, except when we could not deliver your order or you withdraw under the EU and UK right below; then we pay it. We cannot refund to a card or bank account, because we never receive one. Refunds are sent within 5 business days of approval.

Your right to withdraw (EU and UK buyers). You have a legal right to withdraw from a service contract within 14 days. Because our services start immediately, at checkout we ask you to request immediate start and confirm you understand that the right to withdraw ends once your order is fully delivered. If you withdraw before delivery is complete, we refund the part not yet delivered. To withdraw, email admin@yoursocialboost.com with your order number and a clear statement that you are withdrawing.

How to ask. Email admin@yoursocialboost.com with your order number within 7 days of the order (for the EU and UK right to withdraw, within 14 days). We answer within 2 business days.